FAQs

Can I win for multiple players?

Yes you can win for multiple players if you donate for separate entries for each player.


Is my payment secure?

The security of your transaction is our number one priority. We use an extended validation secure socket layer connection with cutting-edge 256-bit encryption to secure your data. We also employ the most secure encryption available and support both SHA-1 and SHA-2 algorithms. With 2048-bit encryption used in our root certificates, our hybrid cryptosystem benefits from the best features of both symmetric and asymmetric encryption. Yes, your transaction is secure!


How do you generate the ticket numbers?

Your sweepstakes ticket numbers are generated via an automated process upon completion of your order. Once your order has been processed, you will receive an email receipt containing a summary of your order and your sweepstakes tickets number(s).


When will I receive my ticket numbers?

Once your order has been processed you will receive an email receipt containing a summary of your order and your sweepstakes ticket number(s).


What if I did not receive an email with my numbers?

If you have not received an email with your numbers, please email us at questions@ascendfs.com.


How do you select the winner?

Winning sweepstakes tickets are selected from the pool of purchased sweepstakes ticket numbers via an automated, randomizer selection process.


Do I have to be present at the contest drawing to win?

No. All contest winners will be notified via email and phone shortly after the drawing.


What should I do if I believe I have a winning sweepstakes ticket?

All sweepstakes winners will be notified via email shortly after the drawing. However, if you believe you have a winning ticket and we have not contacted you, please email us at questions@ascendfs.com.


How will you notify the winner of the contest?

All sweepstakes winners will be notified by both phone and email shortly after the drawing. We will also post the winner of each sweepstakes on the "Winners" page shortly after the drawing.